The Library

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Our performance

Libraries and Learning Innovation is committed to the development of a quality service to our customers, as outlined in our University's Customer Service Statement.  Every year we map the results of our service standards and KPIs to this statement:

Please let us know what you think about the services we deliver and our performance against our standards and measures, for example, do they cover the services that are most important to you, and are they good enough to meet your needs?

You can give your comments and suggestions by filling in a What’s Your View? card available from each Library or online.

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