The Library

About Us

Recent Student Satisfaction Results

  • National Student Survey 2016 = 90% of respondents agree that Library services and facilities are good enough for their needs (2% above the sector average)
  • Postgraduate (Taught) Student Survey 2016 = 85% of respondents are satisfied with Library services
  • Student Barometer Autumn 2016 = online and physical library services are both rated at 93% by respondents
  • Times Higher Student Experience Survey 2017 = good library and library opening hours are rated 6.5

Consultation and feedback

Consultation and feedback with our customers helps us to develop our services, enabling us to:

  • encourage and listen to feedback
  • take appropriate action on suggestions and comments received
  • feedback outcomes to the customers once decisions have been taken

This consultation is wide ranging and takes into account the:

  • national context e.g. the annual National Student Survey
  • University context e.g. feedback from the Students’ Union
  • local context e.g. customer comments


Strategy and review documents

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